At River View Guest House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or stay at our property.

1. Information We Collect

Personal Information

When you make a reservation or contact us, we may collect the following information:

• Name and contact details (phone number, email address)
• Address and identification information as required by law
• Payment information for processing bookings
• Preferences such as room type, special requests, and dietary requirements
• Communication history including emails, messages, and phone conversations

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information including IP address, browser type, and operating system
• Usage data such as pages viewed, time spent on site, and navigation patterns
• Cookies and similar tracking technologies to improve user experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• Reservation Management: To process and confirm your bookings, manage check-in and check-out procedures
• Customer Service: To respond to your inquiries, requests, and provide support
• Communication: To send booking confirmations, updates, and important information about your stay
• Legal Compliance: To comply with government regulations including guest registration requirements
• Service Improvement: To analyze usage patterns and enhance our services and website functionality
• Marketing: With your consent, to send promotional offers and updates about our services

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

• Legal Requirements: When required by law, such as guest registration with local authorities
• Service Providers: With trusted third parties who assist in operations (payment processors, booking platforms)
• Business Transfers: In the event of a merger, sale, or transfer of business assets
• Your Consent: When you have explicitly authorized us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Guest registration records are maintained in accordance with local regulations.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to processing of your personal information for marketing purposes
• Withdrawal of Consent: Withdraw consent for data processing at any time

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised “Last Updated” date.

11. Governing Law

This Privacy Policy is governed by the laws of India and specifically complies with the Information Technology Act, 2000 and its subsequent amendments.